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HELP

contact


email
maren@hotfelt.com

frequently asked questions

product

Yes, I can personalize the arrows to your liking! I offer customization options such as changing colors, sizes, feather fletch, nocks, and tips. Additionally, I can write names or quotes on them. For a quote on customization, please send an email to maren@hotfelt.com.

for more photos, please email me at: maren@hotfelt.com. Or check out my instagram @hotfelt.

I welcome inquiries about commissioning custom artwork or personalized projects. I love to collaborate to create unique pieces tailored to your specific preferences.

you have the option to add special touches like gift wrapping or handwritten notes to your order, especially for gifts being sent directly to recipients.

all of my work can be seen on the gallery page, and reviews can be seen here.

product care

Many of my arrows are quite durable and are designed to develop a ‘distressed’ look over time through natural handling and wear. I personally love the vintage appearance this gives them! However, if you prefer to keep them looking pristine, I recommend gentle wear and handling. This is particularly important for the remnants arrows and the textured paint arrows.

shipping

please allow up to two weeks for arrows to ship.

tracking info will be emailed to you once the arrows ship.

I am dedicated to resolving any issues with your package! If your shipment is delayed, please reach out to me directly via email at maren@hotfelt.com. I will work diligently to expedite your order’s delivery. Please note that I cannot accept responsibility or provide compensation for packages delivered to an incorrectly requested address. Additionally, I cannot accept responsibility or compensate for missing packages if delivery to the correct address was confirmed. Nevertheless, I am here to help with any shipping concerns you may encounter.

all domestic orders are typically shipped via UPS or USPS, though I sometimes use alternative carriers depending on the situation, destination, and rates. please allow 1-2 business weeks for orders to ship (this includes production time). 

orders/ordering

yes. we make jeans for real people, people with messy, awesome, adventurous lives. our jeans get sweaty, dirty, smelly. sometimes they need washing. we don’t shy away from water, and we don’t want you to either. we recommend washing your jeans inside out with cold water on the gentle cycle, and hanging them to dry. for more information on how to care for your jeans, check out our denim care page.

there’s really no right answer to this question. we’ve seen great jeans that are washed every week. we’ve seen beautiful jeans that have never been washed. you can wash before you wear, or wait 6 months for the first wash. we recommend whatever works best for your life. in the end, the only suggestion we have for you is to wear often, and wash not so often. the more you love your jeans, the more they will love you (however, if you like concrete solutions to problems, once every 3 to 6 months is a safe bet).

if you want to spot clean your jeans we recommend letting the mess dry first. use a dry rag to gently brush the gunk away, and then slightly dampen the rag and blot the spot. DO NOT SCRUB! the friction from the rag can lift off the indigo on the fabric. if a light spot cleaning doesn’t work, maybe it’s time to give those jeans a wash.

the terms “rigid” and “raw” refer to denim that is completely unwashed. nowadays, most jeans are pre-washed for softness and a worn-in look. by contrast, rigid jeans are dark and stiff. they require a break-in period and mold to the wearer’s body. to set the record straight, “rigid” denim does not mean “no-stretch.” it refers only to unwashed denim. so technically, an unwashed pair of stretch denim can also be rigid. however, at imogene + willie, all of our stretch jeans have been rinsed or washed. they are not “rigid” or “raw.” while we truly love breaking in a pair of rigid jeans, we develop each style, fit and fabric with you in mind. we hope that you’ll find the right jean to break in and make your own – worn in with your story.

the term “selvage” refers to the finished edge of fabric produced on a shuttle loom. this clean edge is produced by one continuous cross thread (the weft) that is passed back and forth through the vertical threads (the warp) during the production of fabric. because shuttle looms create narrow pieces of fabric, a longer piece is needed to produce a single pair of jeans.

misc.

well, yes, and no. we do not offer fully custom jeans, however we do offer custom alterations on all jeans purchased in our stores. we have several fits for both men and women, and our staff is trained to help you find the best fit for your body and style. they will guide you to the right length and can make minor adjustments if necessary for a perfect fit.

always feel free to email maren@hotfelt.com if you have any questions, comments, or concerns. I appreciate any feedback you may have.